Introduction
Studio 27 Creative ("Studio 27", "we", "us") is a brand and marketing studio based in Melbourne, Australia. [Singularity (Australia) Pty Ltd, 81 660 609 405.] This policy explains what personal information we collect, why we collect it, and what we do with it. We have kept it short and plain on purpose.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
Information You Provide
Your name, email address, phone number, company and role.
What you tell us about your business when you fill in a form, email us or talk to us.
Details we need to run a project with you: briefs, feedback, brand materials and files.
Billing details, such as your business name, address and ABN. We do not store card numbers. Payments are handled by our payment and accounting providers.
Your email preferences, if you subscribe to updates from us.
Information collected when you visit our website
Pages you visit, how long you stay and how you arrived.
Your browser, device type and approximate location (country or city).
Your IP address.
Information we create or receive through our work
Photos, video and audio we capture during shoots, workshops and events.
Information our clients share with us so we can do work for them, such as customer or member contact lists. We handle this on the client's behalf and under their instructions.
We do not set out to collect sensitive information (such as health information), and we ask that you do not send it to us unless a project genuinely needs it.
Why we collect it
We use personal information to:
Reply to enquiries and work out whether we are a good fit.
Deliver our services and manage projects.
Send proposals, agreements and invoices.
Send updates and newsletters, if you have asked for them.
Understand how our website is used so we can improve it.
Meet our legal and tax obligations.
We only use your information for the reason we collected it, or for a closely related reason you would reasonably expect.
Information Sharing
We do not sell personal information. We never have and we will not.
We share information only with:
Our team and trusted collaborators working on your project, such as designers, editors and photographers.
Service providers that run our tools: website hosting and analytics, email, file storage, project management, email marketing, accounting and payments.
Professional advisers, such as our accountant or lawyer.
Authorities, when the law requires it.
Some of these providers store data outside Australia, including in the United States. When that happens we take reasonable steps to make sure your information is handled in a way that is consistent with Australian privacy law.
Photos, Videos & Case Studies
Making content is part of what we do. We only publish images, footage or work that shows identifiable people or client projects where we have permission to do so. If you appear in something we have published and would like it removed, tell us and we will sort it out.
Cookies and Analytics
Our website uses cookies and similar tools to keep the site working and to understand, in aggregate, how people use it. You can block or delete cookies in your browser settings. The site will still work, though some features may not behave as intended.
How we protect it
We keep personal information in reputable, access-controlled systems. Access is limited to the people who need it for their work, and we use strong passwords and two-step verification on our accounts. No system is perfectly secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.
If a data breach is likely to cause serious harm, we will tell the people affected and the Office of the Australian Information Commissioner, as the law requires.
How long we keep it
We keep personal information only for as long as we need it for the purposes above, or as long as the law requires (for example, financial records). After that we delete it or remove anything that identifies you.
Your choices and rights
You can ask us to:
Show you the personal information we hold about you.
Correct anything that is wrong or out of date.
Delete your information, where we are not required to keep it.
Stop sending you marketing emails. Every email we send has an unsubscribe link.
Email us at the address below and we will respond within 30 days. If you are in the European Union or the United Kingdom, you may have additional rights under local law, and we will honour them.
Links to other sites
Our website links to other sites, including our clients' websites and social platforms. We are not responsible for how those sites handle your information. Their own privacy policies apply.
Complaints
If you think we have mishandled your personal information, tell us first. We take it seriously and will respond within 30 days.
Changes to this policy
We may update this policy from time to time. The current version will always be on this page, with the date it was last updated at the top. If a change is significant, we will tell our clients and subscribers directly.
Contact
Questions, requests or complaints about privacy:
Email: hello@studio27creative.com Post: Studio 27 Creative, 80 Dorcas Street, South Bank VIC 3188]
